.ticket-item {
    transition: background-color 0.15s ease;
}

.ticket-active {
    box-shadow: inset 3px 0 0 #0f172a;
}

#chatPanel {
    animation: panel-in 0.15s ease-out;
}

@keyframes panel-in {
    from {
        opacity: 0;
        transform: translateY(8px) scale(0.98);
    }

    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}